Frequently Asked Questions

Answers to all the burning questions you might have about billing, pricing and more.

Billing

How will I be charged?: Payment will be charged to iTunes or Google Play Account at confirmation of purchase.
Will the subscription auto-renew?: Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
Account will be charged for renewal within 24-hours prior to the end of the current period, and identify the cost of the renewal.
How do I cancel my subscription?: Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase. Tap the the button on your device to manage all your subscriptions.
Manage Subscriptions on iOS Manage Subscriptions on Android
How do I get a refund?: As Apple and Google are handling all financial transactions, you will have to reach out to their specific support teams. Look for their contact information in the receipt email you received.
I changed phone, how do I log in into my account?: There are no accounts in Droppath. Make sure you kept the same Apple ID account or Google account on your new phone. Please click on Restore Purchases to reflect your existing subscription and you should be set. Note that no data syncs between devices.
Will purchasing a subscription cancel my trial period?: Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable.

Pricing

Why do you only offer subscriptions?: Computing and optimizing itinaries depends on up-to-date map data and uses server ressources. A subscription will cover these expenses as you use them.
Can I use my subscription on multiple devices?: Subscriptions will work for all devices configured to use the same Apple Id or Google Play account. A separate subscription is required for each platform: iOS or Android.
What are daily optimization credits?: To avoid abuse and fair use of computer ressources, each subscriber is provided with 2000 optimization credits on a daily basis at midnight.
Users can perform actions using those credits: reorder destinations in the optimal order (for fastest routing) or fetch driving directions. Each of these cost one (1) credit per destination. For example: fetching directions for a route with 50 destinations will cost 50 credits.
The remaining credit count is displayed in the app. The estimated cost is provided before the action is performed.
Most user won't hit the daily limit but if you do, you will simply have to wait until midnight to get more credits.
What was Route Plus?: Route Plus was a one-time purchase available before October 2019. It has since been discontinued and all users have been obliged to buy a subscription. As a compensation, complimentary Route Pro service was offered until April 30th 2020. This change was necessary to ensure continued service to all Route users. In September 2019, Google introduced pricing on their Google Maps APIs which rendered the one-time price impossible to continue to sustain.
How does it work if I upgrade from Basic to Pro?: The remainder of your Basic subscription will be refunded pro-rata and you will be charged for a Pro subscription. The new subscription will renew according to the Pro purchase date. The same applies for Pro to Expert.
How does it work if I downgrade from Expert to Pro?: You will stay at the Expert level until your subscription expires. Then, it'll be renewed at Pro level. The same applies for Pro to Basic.
How does it work if I change from a monthly to a yearly plan?: When your monthly subscription expires, it will renew yearly from then on.
How does it work if I change from a yearly to a monthly plan?: When your yearly subscription expires, it will renew every month instead.